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Revenue & Customs Brief 79/09

VAT schemes for luxury yachts

Data Protection - Information Charter

This Information Charter sets out the standards that you can expect from HMRC when we request or hold information about you during your dealings with us, so that we can provide better services for you. It also sets out …

Stakeholder event 12 June 2008 - Charter workshops

Stakeholder event 12 June 2008 - Charter workshops The workshops were being held in advance of the launch of the formal consultation document so no debate was possible on the actual content. Instead it was explained …

Customer Charter

Customer Charter Responses from the Individual Stakeholder Forum - Thursday 6 March 2008 HM Revenue & Customs (HMRC) would like a simple, straight forward document to become a core part of our communication where …

HM Customs and Excise Charter

This notice has been cancelled and will be replaced by a new HM Revenue & Customs Charter.

Summary of Responses: HMRC Charter Consultation

20 July 2009: HMRC publishes its response to a highly successful public consultation on a new Charter. This document summarises stakeholders views and a draft Charter. HMRC has also committed to further action to ensure…

A new Charter for HMRC and its customers

Issue date of consultation: 19 June 2008Date of response: 11 September 2008This consultation document sets out ideas for the scope and shape of a taxpayers' charter, which will articulate, in plain language, the rights …

HMRC Charter Consultation

Issue date of consultation: 3 February 2009Date of response: 12 May 2009HM Revenue & Customs (HMRC) now consults on the draft Charter. This consultation seeks your views on the content of the draft.

Summary of Responses: A new Charter for HMRC and its customers

November 2008: This is HMRC’s response to participants in the consultation/engagement exercise into the scope of a new HMRC Charter which ran from 19 June to 11 September. It draws from written responses and includes …

Summary of Responses: A New Charter for HMRC and its Customers

November 2008 - This is HMRC’s response to participants in the consultation/engagement exercise into the scope of a new HMRC Charter. It draws from written responses and includes views/opinions expressed at informal …

A new charter for HMRC and its customers - short version

A new charter for HMRC and its customers.

HM Revenue & Customs Charter consultation

Issue date of consultation: 3 February 2009Date of response: 12 May 2009HMRC now consults on the draft Charter. This consultation seeks your views on the content of the draft. You can respond to the consultation online.

Useful resources

This page provides customers with a list of useful resources, both internal and external, that will help improve their online experience

IMS: World Class Performance

Taxpayer Charter

The Customers Charter

Charter 2 THE CUSTOMERS CHARTER How we will work with you • We will be prompt, courteous and professional. • We will follow through on what we say we will do. • We acknowledge your individual, cultural and special …

Revenue & Customs Brief 56/09

HMRC's view of the VAT treatment of the purchase and use eg leasing and chartering of yachts and our approach to artificial structures

Rates of VAT on different goods and services

A detailed list of goods and services showing which rates of VAT apply and which items are exempt or outside of the scope of VAT

Accessibility

This page is the HMRC Accessibility page. It provides customers with links to various informational pages on the subject of Accessibility

Your Charter

Rydym yn sicrhau fod yr arian ar gael i ariannu gwasanaethau cyhoeddus y DU drwy gasglu trethi a thollau fel y gosodir gan y Senedd. Rydym yn cynorthwyo teuluoedd ac unigolion gyda chefnogaeth ariannol wedi'i thargedu.

The Clients Charter

Charter 3 THE CLIENTS CHARTER Whatever service you need, you have the right to be treated with care and professionalism by us. The Client’s Charter is your guide to what to expect from us in terms of customer care. …